Shipping And Delivery Policy
Last Updated: October 2025
Welcome to Petsondau.com — where every pet finds their paradise!
We operate on a dropshipping business model, which means your products are shipped directly from our trusted suppliers and warehouses to ensure you get the best quality and prices.
1. Order Processing
All orders are processed within 2–4 business days after payment confirmation.
As we collaborate with multiple supplier networks, your order might be shipped from different locations depending on product availability.
2. Estimated Delivery Time
Our suppliers dispatch orders from various regions (both within India and internationally).
The average delivery time is:
📦 15–20 business days from the date of dispatch.
Please note:
- Delivery may sometimes take up to 25 days due to customs clearance or logistics delays.
- Each product page mentions an estimated delivery time for better clarity.
3. Shipping Charges
- Free Shipping on all orders above ₹2000.
- Standard shipping fees apply on orders below ₹2000 (visible during checkout).
4. Tracking Your Order
Once your order has been shipped, you will receive a tracking ID via email or SMS.
Tracking details may take 3–7 business days to appear as the product begins its transit journey from the supplier.
5. Multiple Packages
If you’ve ordered multiple items, they may arrive in separate packages as they could be shipped from different supplier warehouses.
You will receive individual tracking updates for each package.
6. Delivery Delays
While we strive for timely delivery, delays may occur due to:
- Customs checks or import regulations
- Weather conditions or courier disruptions
- Increased order volumes during holidays or sales
We appreciate your patience and understanding in such cases.
7. Address & Contact Details
Please ensure that your shipping address, pin code, and phone number are accurate before placing your order.
Petsondau.com is not responsible for delays or lost orders caused by incorrect shipping information.
8. Lost, Damaged, or Missing Packages
If your package arrives damaged or doesn’t arrive within the expected timeframe, please contact us within 24 hours at petsondau@gmail.com with your order number and relevant details (including photos if applicable).
We will coordinate with our suppliers to resolve the issue promptly.
9. International Shipping
Currently, we only deliver within India.
Some of our suppliers are based overseas, which is why certain products might have longer shipping durations.
10. Customer Support
📧 Email: petsondau@gmail.com
🕒 Phone No: 9205545173
At Petsondau.com, we’re committed to delivering happiness and comfort to your pets — one parcel at a time. 🐶🐾